Jumping in here! I've dabbled a bit in remote customer service roles while traveling. It's pretty cool how companies like TTEC offer the chance to work from almost anywhere, as long as you have solid internet (and maybe some noise-canceling headphones).
From my experience, flexibility is one of the biggest perks. You often find roles that allow you to choose shifts that fit your lifestyle, which is great for managing time zones. Work-life balance can be a bit more challenging, especially if the roles demand being online at odd hours to cater to different regions.
Career growth depends a lot on the company culture. Some remote customer service jobs have a clear path to move up, while others can feel a bit stagnant. It’s always a good idea to check out employee reviews or get in touch with current employees through platforms like LinkedIn to sense the vibe.
As for community, a lot of these companies are upping their game in virtual meet-ups, team-building activities, and even coffee breaks! It's not the same as grabbing drinks after work, but it's a great way to stay connected.
Anyone else got any tips or stories from their remote work adventures?